Our Shipping & Return Policies

This shipping and retun policy is for ArtEscape.com and was last updated on Nov 30, 2024

1. Shipping and delivery options

Domestic Shipping:

Standard (5-8 business days): $8 (minimum postal package rate)

Express (3 Business days): $25

Large items (> 30″ linear dimension (L+W+H)) will be quoted to you before shipping

2. Processing time

Orders are processed within 2 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer

3. Cancellations

After and order is submitted, processing may begin immediately and it might not be possible to cancel the order. If there is a need to cancel, please contact us IMMEDIATELY by email or phone to request cancellation. We will discuss options depending on the stage of the process.

4. Returns

Our goal is to ensure that you are happy with your purchases so that there is little need for returns. Because we deal in unique and often one of a kind items, we will try our best to inform you properly about the item that is heading your way after your purchase to give you an opportunity to approve it. That way we can minimize returns and maximize your satisfaction.

Returns will be accepted within 14 days from original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. Return shipping cost will be for the customer’s account and a full refund of the item cost will be processed within 2 business days of receiving the returned item.

5. Delayed orders

In case of delayed orders, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For such delayed orders, please first contact the shipping carrier for the item’s delivery status.

6. Damaged orders

ArtEscape.com is not liable for lost or damaged products after the order has been placed in the hands of the shipping provider. We will ensure proper packaging of our products and if your product arrived damaged, please reach out to us so that we may assist you in filing a claim with the shipping provider.

7. Shipping restrictions.

in general orders cannot be shipped to P.O. Boxes

The TSA has restrictions of what items can be shipped through air transportation. As such any unauthorized items for shipping via air may require different shipping methods.

8. Contact

For any questions about this policy, please check in with us via email at websales@artescape.com