Frequently Asked Questions
Currently we keep items in an open cart for a maximum of 12 hours. Please understand that, because we deal with small quantity, artist made items (of which we often might only have one or two similar items) we cannot keep an item for too long before making it available to someone else if you have not decided to buy it yet. In the store we have a saying “if you like and item and want it then buy it now” because tomorrow it might likely be out and we cannot guarantee that we’ll find it again.
For that reason we do have a “Recently Viewed” section in the left sidebar at the bottom. As you view products by clicking on them, they will be recorded for you there. So, if you have not made up your mind yet and want to come back tomorrow again, you’ll find them there (provided you registered for an account and logged into it when browsing). That way you can quickly get back to what you considered without depriving a fellow customer from buying the item while you cannot decide.
Our Customer Support team is here to help! You can reach us via email at websales@artescape.com or call us at +1-512-930-0052. We’re available 7 days a week between 10 AM (Sundays 12PM) and 5 PM CST.
No, you can place an order as a guest too. However, we strongly encourage you to create an account. It allows you to track your orders, save your shipping information, and enjoy a faster checkout experience in the future.
That way we also can give you the best and quickest service. We do NOT and NEVER will sell your information, so it is safe to do.
Placing an order is easy! Simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you’re all set!
We recommend you register an account with us (rather than checking out as a guest) so that we can give you the best and quickest service. We do NOT and NEVER will sell your information so it is safe to do.
We accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, PayPal. Rest assured, all transactions are secure and encrypted.
When you are looking at an item in product view (as opposed to catalog listing of multiples) you will note a TAG field somewhat below the “ADD TO CARD” button. There we list some tags applicable to the item. The first would usually be a tag of the form “Artxxxx”. That refers to the artist of the specific item you are looking at and if you click on it, it will display a catalog of all the items of that particular artist. If available there will also be an entry that provides specific info on that artist.
When you are looking at an item in product view (as opposed to catalog listing of multiples) you will note a TAG field somewhat below the “ADD TO CARD” button. The first would usually be a tag of the form “Artxxxx” which refers to the artist of the item. Those tags are used on each shopping page to allow filtering by artist. We are restricted both on the length of the tag field and by how many tags we can display in the filter. Most artists’ full names are longer than the characters we have available. Hence the short numbered reference. The artist name would be available on the artist info item listed when you click on that tag.
Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. Expedited shipping options are also available at checkout.
A: Yes, we will do our best to accommodate international customers. We can ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination. Due to the amount of paperwork and time involved in affecting an international shipment we do have an order minimum of US$150 for international orders. If interested, please contact us before you place your order so we can make sure it is feasible for you. Contact us at websales@artescape.com.
Our shipping and return policy can be found here:
To initiate a return or exchange, please contact our Customer Service team through the Contact Us page or via email at WebSales@artescape.com. Provide your order number and reason for the return, and we’ll guide you through the process. When we approve the return and have received the goods in resalable condition, we will process your refund. Shipping costs unfortunately cannot be refunded.